Returns Control
Fraud is on the increase and becoming more sophisticated. To compound this, retailers are becoming more exposed as they provide more selling channels, card based services and increasingly complex customer offers.
FREEDOM's Refund Centre creates the controls necessary to combat this problem by tackling one of the fastest growing areas - refunds. Fraudsters are taking advantage of refund policies and goodwill, using 'lost receipt' scams, copying receipts and exploiting the fact that retailers rarely have an accurate view of the number of items purchased and how many times they have been returned.
The Refund Centre changes this by maintaining an enterprise wide view of sales and refunds, building activity profiles of potential fraudsters and enforcing automatic controls over the refund process.
The Refund Centre works with any form of sales channel, from the in-store POS, through to mobile devices, kiosks and the Internet.
As part of the FREEDOM Central Suite of products, the Refund Centre delivers an integrated, controlled environment for customer service propositions such as loyalty, gift cards and multi-channel retailing.
