Clarity Hospitality
Hospitality Solutions: Spring 2006
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- Clarity wins £2.3m Sodexho order: Major new deal with leading contract caterers
- Clarity's unique Service Desk: Providing UK based telephone support 7 days a week
- Product news: NEW web-based stock module
- Strada rollout: Clarity software drives chain's growth
- The Pleisure principle: Clarity systems key to pub group success
- YO! Sushi rollout
- Clarity has the answers: Multiple markets covered
POS, Promotions, Finance, HR, CRM...
However many sites you have, Clarity software gives you the tools to view, amend and control all your business information. Central management allows you to manage all of your sites - from anywhere.
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Clarity wins £2.3m Sodexho order: Major new deal with leading contract caterers
In a landmark contract for the company, Clarity has signed an agreement expected to be worth £2.3 million over three years with Sodexho, one of the world's largest providers of catering and business support services.
Clarity will provide central management and retail point of sale software solutions to over 100 major UK sites, installing over 700 terminals and helping Sodexho to drive operational and corporate performance. Sodexho UK provides catering and support services to the business and industry, healthcare, education, leisure and defence markets.
We envisage that this software will deliver a series of benefits across our estate, allowing us to refine and improve the offer provided to our clients, and improve profitability in our operations
Gary Barr, IT Director at Sodexho
Multi-format solution
Clarity will be implementing integrated, multi-format software solutions to major UK locations serviced by Sodexho, initially focused on four of its key market streams: business and industry, defence, healthcare, and leisure. Examples include:
- Business and industry: BAE Systems, GlaxoSmithKline, Honda, Ford, MBNA Europe Bank
- Defence: Hyde Park Barracks, Catterick Garrison
- Healthcare: Hereford Hospital, Northwick Park Hospital
- Leisure: Blenheim Palace, Royal Ascot, Chelsea Flower Show
Software and services provided
Clarity will provide Sodexho with software and services based around its flagship product, Clarity Central, as well as site-based POS and back office software. Under the contract the latest hardware will also be provided by Clarity, working in partnership with Wincor Nixdorf. Specifically designed for the hospitality sector, over 700 'Beetle-iPOS' terminals will be installed at customer service points in a variety of trading outlets.
Sodexho needed central control plus complete flexibility. Clarity's head office applications enable Sodexho to tailor their IT systems to widely differing contracts. The power of Clarity Central can work for other businesses too, who can be reassured by this strong endorsement from a leading international company.
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Clarity's unique Service Desk: Providing UK based telephone support 7 days a week
Clarity recognises that resolving problems and user issues promptly is a vital service to our clients, minimising downtime. To achieve this, we've created a dedicated hospitality support team at our Sunbury on Thames location, available 7 days a week.
Talking your language
The Service Desk is staffed by multi-lingual IT professionals with hospitality sector experience, who are selected for their ability to relate to clients who may have no knowledge of IT whatsoever. We believe that the quality of our Service Desk is a key differentiator between Clarity and its competitors.
We support well over a thousand Clarity users; independent operators as well as multi-site managed chains, including Hall & Woodhouse, Greene King, Pleisure, YO! Sushi, Strada, Sodexho, and Spirit Group.
Jane Kimberlin of Spirit Group says,
Clarity supports the 40+ development pubs in Spirit. I am impressed with the straight talking people on the Service Desk, their focus on customer service and their open communications, as well as their escalation process.
- Calls answered within 30 seconds
- 93% of all issues resolved by Service Desk
- State of the art technology ensures accurate call routing
- We track your issue until it is resolved
- Not being passed from pillar to post
- Full monthly reporting
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Product news: NEW web-based stock module
Clarity's powerful and versatile Stock Control package is now available on the Microsoft .NET platform. This means that:
- System set up is done only once from head office & requires no local management
- All stock movements are reported instantly, to authorised personnel with internet access
- Orders, deliveries, returns and inter-site transfers can be monitored online
- Immediately a site manager enters a stock count, results are published on the web
Easy access to information, low maintenance, fast and accurate reporting: make Clarity Stock part of your business.
For a Clarity Stock demo and a discussion of how it can help you, contact us now.
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Strada continues rollout: Clarity software drives chain's growth
Strada, the stylish Italian restaurant chain and long-term Clarity software client, has announced its intention to grow its UK estate to 100 sites, describing its partnership with Clarity as a "vital ingredient" in this strategy.
Smooth operation
Every Strada restaurant features a wood fired pizza oven as a centrepiece, and relies on a Clarity POS solution for daily operations. Site level POS gives the chain an accurate standardised database, and helps ensure the regular new openings programme runs smoothly, with staff taking easily to the system.
Clarity has worked with the innovative restaurant group for 6 years, supporting the ambitious growth programme.
Strada's Openings Manager, Jo Daniell, commented,
Our partnership with Clarity has been instrumental to the Strada group's successful operation, and is a vital ingredient in our rapid expansion programme.
With Clarity Central, managers at Strada's head office benefit from;
- Full head office control
- Intuitive, easy to use interface
- Quick access to daily figures
- Easy management and distribution of menus & prices to sites
- Fast, cost effective installation of new sites
Clarity POS is incredibly fast and easy for our staff to operate, and contributes to our high quality customer service and efficient operations.
Jo Daniell, Strada Openings Manager
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The Pleisure principle: Clarity systems key to pub group success
For almost a decade, Clarity has provided the IT systems to pub chain Pleisure, helping the company raise standards and maintain success.
Upgrade lowers overheads
Pleisure, a small pub chain, first installed Clarity POS in 1996, and has recently completed a full upgrade across the estate, linking every pub to head office using Clarity Central. Pleisure needed a system that delivered real benefit, without creating administrative overheads. So, price and product changes for the chain now only have to be done once; and head office reports are delivered by the system, reducing phone calls and spreadsheet work.
Improved financial control
Pleisure cites improved financial control as the fundamental benefit its IT system delivers. Advantages include:
- Improved cashflow
- Easier forecasting
- Enhanced reporting
- Faster identification of site irregularities
- Reduced administrative overheads
Pleisure's Financial Director, Vicky Wright, comments:
Clarity's system gives us control at each site, despite widely varying stocking policies, pricing structures and promotional programmes.
Our Pleisure
And what about Clarity's service? Vicky Wright says,
Without fail the individuals I have dealt with have been friendly, professional and committed to customer service.
Clarity Business Consultant Roger Jarman concludes,
We look forward to another decade of successful partnership.
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YO! Sushi rollout
Clarity is rolling out its POS and Central management solutions to the UK's No.1 conveyor belt restaurant chain, YO! Sushi.
The solution includes a series of components developed on Microsoft's .NET platform, plus innovative wireless applications. Look out for the full story in the next Clarity newsletter.
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Clarity has the answers: Multiple markets covered
Clarity Hospitality is just one of five divisions of Clarity Commerce Solutions plc, a leading supplier of software and services to the hospitality, leisure and entertainment markets. Headquartered in the UK with six regional bases, plus offices in the US and mainland Europe, the group's prized client list includes major hospitality, retail and leisure brands, theme parks, and cinema outlets in over twenty countries.
